Financial services in a digital era: Development, livelihoods and privacy
This 90-minute session will introduce attendees to the quickly evolving landscape of digital financial services (DFS), with a regional focus on East Africa, home to unparalleled growth in the sector. The session will begin with a brief overview of DFS by Matthew Soursourian (CGAP) – key terms, how the services work, customer use cases, business models, and regional variations. Next, we’ll screen a short (6-minute) video on M-Shwari, a combined savings and loan product offered through the M-Pesa mobile money platform in Kenya. Three panelists will then speak about their work on DFS: Nathan Were (CGAP), based in Kampala, Uganda, will describe CGAP’s partnerships with DFS providers to create products for smallholder farmers using human-centered design; Amolo Ng’weno (Bankable Frontier Associates), based in Nairobi, Kenya, will present research on the role of DFS in promoting livelihoods and empowerment; Kate McKee (CGAP), based in Washington, DC, will speak about privacy and data protection issues linked to DFS. The session will leave substantial time for question and answer with the audience.
Kate Mckee (moderator) – Senior Policy Advisor, CGAP
Amolo Ng’weno – East Africa Regional Director | Bankable Frontier Associates